Return & Refund Policy – ROYALEKA

At ROYALEKA, customer satisfaction is our top priority. We want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Return & Exchange

  • Products can be returned or exchanged within 3 days of delivery.
  • Items must be unused, unwashed, and in their original packaging.
  • Tags and labels must remain intact.
  • Only regular-priced items are eligible. Sale/discounted items are non-refundable.

2. Conditions for Return

You may request a return or exchange if:

  • You received the wrong product, size, or color.
  • The product has a manufacturing defect.
  • The product was damaged during delivery.

We do not accept returns for:

  • Change of mind after purchase.
  • Items that have been worn, washed, or altered.
  • Products purchased during special promotions (unless defective).

3. Refund Process

  • Refunds are only applicable if the product is unavailable for exchange.
  • Refunds will be processed within 7–10 business days after inspection of the returned item.
  • Refunds will be issued through the same payment method (Cash on Delivery customers will receive a mobile banking refund via bKash/Nagad).
  • Delivery charges are non-refundable.

4. Exchange Policy

  • Customers may exchange for a different size or product (subject to stock availability).
  • Additional delivery charges may apply for exchanges.

5. How to Request a Return

To request a return or exchange:

  1. Contact our Customer Support within 3 days of delivery.
  2. Provide your order number, product details, and reason for return.
  3. Our team will guide you through the return process and arrange pickup or drop-off (depending on location).