Terms of Service – ROYALEKA

1. Introduction

Welcome to ROYALEKA. By accessing or using our website and services, you agree to comply with and be bound by these Terms of Service. If you do not agree, please refrain from using our site.

ROYALEKA is an e-commerce clothing brand specializing in premium Panjabi and men’s apparel, primarily marketed through Facebook advertisements and other online channels.

2. Eligibility

You must be at least 18 years old to make purchases from our website. By placing an order, you confirm that you are legally capable of entering into binding contracts.

3. Products & Availability

  • We primarily offer Panjabi clothing products and other men’s fashion items.
  • All products are subject to availability. We reserve the right to discontinue or update any product at any time without prior notice.
  • Colors and designs may vary slightly from what is shown in our ads or website due to lighting, photography, or screen display differences.

4. Pricing & Payment

  • All prices are listed in Bangladeshi Taka (BDT) unless otherwise stated.
  • Prices may change without prior notice.
  • Payment methods include Cash on Delivery (COD), Mobile Banking (bKash, Nagad, Rocket), and Debit/Credit cards where available.
  • By placing an order, you agree to pay the full price (including any applicable delivery charges).

5. Orders & Delivery

  • Orders placed through our website or Facebook ads will be confirmed via phone call, SMS, or email.
  • Delivery times typically range from 2–5 business days depending on your location.
  • Delivery charges may apply and will be disclosed at checkout or during order confirmation.
  • ROYALEKA is not responsible for delays caused by third-party courier services.

6. Returns & Exchanges

  • Customers may request an exchange if they receive a defective or wrong product.
  • Requests must be made within 3 days of delivery by contacting our customer support.
  • Items must be unused, unwashed, and returned in their original packaging.
  • Refunds are subject to inspection and approval. Delivery charges are non-refundable.

7. Customer Responsibilities

By using our website and services, you agree that:

  • You will provide accurate and truthful information when placing orders.
  • You will not misuse our website for fraudulent or unlawful activities.
  • You will ensure that payment details provided are valid and authorized.

8. Intellectual Property

All content on ROYALEKA.com, including text, images, designs, logos, and product descriptions, is the property of ROYALEKA. Unauthorized use, reproduction, or distribution is strictly prohibited.

9. Third-Party Links & Ads

Our website and advertisements may contain links to third-party websites (including payment gateways, Facebook ads, etc.). ROYALEKA is not responsible for the content, privacy policies, or practices of third-party services.

10. Limitation of Liability

  • ROYALEKA is not liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.
  • We make no guarantees regarding uninterrupted website access or error-free operations.

11. Termination

We reserve the right to refuse service, cancel orders, or terminate accounts if we believe a customer has violated these Terms of Service.

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Bangladesh. Any disputes shall be resolved in the courts of Bangladesh.

13. Contact Us

For any questions or concerns regarding these Terms of Service, please contact:

ROYALEKA Customer Support
Email: royaleka.official@gmail.com
Phone: +8801647429301
Website: https://royaleka.com